Installation Feedback Survey > Step 1 of 3

We are committed to improving your experience with our high-speed internet service and we very much value your opinion. Please take a few minutes to fill out this short survey (11 questions on this page) and enter for a chance to win a 3.2 megapixel digital camera!

Thank you for your participation.

High-speed internet service installation

 1. Which of the following best describes your installation experience?
I successfully installed high-speed internet service from Hawaiian Telcom on my own using the Quick Start Guide
I successfully installed high-speed internet service from Hawaiian Telcom by getting help from Hawaiian Telcom's technical support
I successfully installed high-speed internet service from Hawaiian Telcom by getting help from family and/or friends
I was not able to install high-speed internet service from Hawaiian Telcom

If you were able to install high-speed internet service from Hawaiian Telcom, please answer question 2 below.

2. Approximately how long did it take you to install Hawaiian Telcom's high-speed internet service (connected to the internet)?
Less than 30 minutes
30 minutes or more but less than 1 hour
1 hours or more

If you contacted technical support to install high-speed internet service from Hawaiian Telcom, please answer question 3 below.

3. How would you rate the service provided by Hawaiian Telcom's technical support?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
4. Overall, how would you rate the overall installation experience? Would you say...
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
5. Do you think the installation instructions in the Quick Start Guide are...
Very easy to understand
Somewhat easy to understand
Somewhat difficult to understand
Very difficult to understand
6. Do you feel the amount of instructions provided in the Quick Start Guide is...
Too much
Too little
Just right
7. Please tell us any suggestions you may have to make your installation experience better:
8. Prior to today, Hawaiian Telcom's high-speed internet service, did you know that the service includes:

  Yes, I did know about it No, I didn't know about it
Free hawaiiantel.net email accounts
Free Security Suite for your computer
Free use of over 100 WIFI spots statewide

Online service setup

 9. Which of the following were you able to install:

  I was able to set up/use this service Tried but could not set up/use this service I am not interested in setting up/using this service
Free hawaiiantel.net email accounts
Free Security Suite for your computer
Free use of over 100 WIFI spots statewide
10. Did you purchase Hawaiian Telcom's bundled services (myChoice bundle) which includes unlimited local, domestic long distance and high-speed internet service?
Yes
No
11. If you answered no to question 10, please tell us why you did not purchase the myChoice bundle service: